Overview
At PhilsClothing, customer satisfaction is our top priority. If you're not entirely satisfied with your purchase, we’re here to help. Please review our return and refund policy to understand how we can assist you.
Return
1. Eligibility
* Interns must be returned within 30 days of the purchase date.
* Items must be unworn, unwashed, and in their original condition with all tags, and packaging intact. If you received any free gifts, those must also be included in it's original form.
1. Return Process
* Initiate your return by contacting us at [ contact ] with your order details.
* Once your return request is approved, you’ll receive an email with further instructions.
* Package the item securely to prevent damage during transit.
1. Return Shipping Costs
* Customers are responsible for return shipping costs unless the item is defective or incorrect.
* For international orders, additional fees may apply.
Refunds
1. Processing Time
* Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund.
* Approved refund will be processed within 7 business days to your original payment method.
2. Partial Refunds
* Items returned in a condition not meeting the eligibility criteria may be eligible for partial refunds at our discretion.
3. Non- Refundable Fees
* Shipping fees, gift wrap costs, and other service charges are non-refundable.
Exchanges
We offer exchanges for eligible items in the case of size, color, or defect issues.
Please contact us within 14 days of receiving your item to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective item, please email us at [ ] within 7 days of receiving your order with pictures of the damage or defect. We’ll provide a replacement or refund at no additional cost.
Contact Us
For any questions, please do not hesitate to contact me about your return or refund, please reach out to our
Customer Support team at
Email: info@philswear.com
Phone: +1 218 422 6110
Business hours: Monday-Friday 8am-8pm
Saturday 9am- 5pm
